Privacy Policy

1. Introduction

Limo Booking ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By using our services, you consent to the data practices described in this policy. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.

2. Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide when booking our services or contacting us, including:

• Name and title
• Email address
• Phone number
• Billing and payment information
• Travel details (pickup/drop-off locations, dates, times)
• Flight information for airport transfers
• Special requests or preferences
• Company information (for corporate clients)

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website
• Device information

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and managing your bookings
• Communicating with you about your reservations
• Providing customer support
• Processing payments and preventing fraud
• Sending booking confirmations and updates
• Improving our services and website
• Sending promotional communications (with your consent)
• Complying with legal obligations
• Analyzing usage patterns to enhance user experience

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties who assist in operating our business (payment processors, IT services, etc.)
• Chauffeurs: Necessary trip details to complete your booking
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with any merger or acquisition

5. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. These include:

• Essential Cookies: Required for the website to function properly
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL encryption for data transmission
• PCI DSS compliance for payment processing
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

While we strive to protect your information, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Booking records are typically retained for 7 years for tax and legal purposes.

8. Your Rights (GDPR)

If you are located in the European Economic Area, you have certain rights regarding your personal data:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Request limited processing of your data
• Portability: Receive your data in a structured format
• Objection: Object to processing of your data
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at [email protected].

9. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: