Frequently Asked Questions

We recommend booking at least 24-48 hours in advance to ensure availability, especially for airport transfers. However, we also accommodate last-minute bookings subject to availability. For special events, weddings, or peak travel seasons, we suggest booking 1-2 weeks ahead.

You can book through our website using the booking form, by email at [email protected], or by phone. Our booking team is available 24/7 to assist you with your reservation and answer any questions.

Yes, you can modify or cancel your booking up to 24 hours before the scheduled pickup time without any charge. Cancellations within 24 hours may incur a fee. For special events and long-distance transfers, different cancellation policies may apply. Please contact us for details.

Yes, we offer corporate accounts with benefits including priority booking, dedicated account manager, monthly invoicing, volume discounts, and detailed trip reporting. Contact our corporate team to set up an account for your company.

All our vehicles come with complimentary WiFi, bottled water, phone chargers (USB and wireless), daily newspapers, and climate control. Our First Class vehicles additionally offer massage seats, champagne service, and rear entertainment screens.

Yes, we provide complimentary child seats and booster seats upon request. Please specify the age and weight of your child when booking so we can prepare the appropriate seat. We offer infant seats, toddler seats, and booster seats.

Absolutely! You can select your preferred vehicle class when booking. We offer Business Sedan (E-Class), First Class (S-Class), Business Van (V-Class), and MiniBus (Sprinter) options. We'll confirm availability and accommodate your preference.

Yes, all our chauffeurs are fluent in English and their local language. Many also speak additional languages including German, French, Italian, and Spanish. If you need a chauffeur with specific language skills, please let us know when booking.

We monitor all flights in real-time using live tracking systems. If your flight is delayed, we automatically adjust your pickup time at no extra charge. Our chauffeur will be waiting when you land, regardless of the delay. We provide 60 minutes of complimentary waiting time for airport pickups.

For arrivals, your chauffeur will meet you in the arrivals hall holding a name board with your name. If you prefer meet & greet at the gate (where allowed) or at a specific location, please let us know. You'll receive your chauffeur's contact details before your trip.

Airport pickups include 60 minutes of complimentary waiting time from the actual flight landing time. For other pickups, 15 minutes is included. Additional waiting time is charged at a reasonable hourly rate. We'll always communicate any potential charges in advance.

We accept all major credit cards (Visa, MasterCard, American Express), bank transfers, PayPal, and cash. Corporate clients can also pay via invoice with NET 30 terms. All online payments are processed securely using PCI DSS compliant systems.

All our airport transfers and point-to-point transfers are fixed price - the quote you receive is the price you pay, with no surprises. Hourly bookings are charged at the agreed hourly rate. All prices include VAT, tolls, parking, and gratuity.

Gratuity is already included in our prices, so there's no obligation to tip. However, if you feel your chauffeur provided exceptional service, any additional gratuity is certainly appreciated and goes directly to them.

Yes, we provide detailed invoices for all bookings. Invoices are sent automatically via email after your trip and include all relevant details for expense reporting. Corporate accounts receive consolidated monthly invoices with comprehensive trip breakdowns.

Yes, all our vehicles carry comprehensive insurance coverage including passenger liability up to €5 million per incident. We also carry professional indemnity insurance. Certificates of insurance are available upon request for corporate clients.

All chauffeurs undergo rigorous background checks, driving record verification, and reference checks. They must have minimum 5 years of professional driving experience, hold advanced driving certifications, and complete our comprehensive training program including first aid and customer service.

Every vehicle is inspected daily before service, including safety checks, cleanliness, and amenities. We also conduct weekly comprehensive inspections and follow manufacturer-recommended maintenance schedules. All vehicles are replaced every 2 years to ensure reliability and modern safety features.